TELECOMMUNICATIONS TRANSFORMATION OF NPS
Federal agencies, including Department of Interior, face a significant challenge to transition their telecom services from the GSA NETWORX Enterprise Services contract to the new Enterprise Infrastructure Solutions (EIS) contract. This represents an opportunity to upgrade to new technology that can better deliver on agencies’ missions and better serve taxpayers. As head of the Department of Interior’s (DOI) network, Kashif Jamil has embraced this opportunity, deftly directing the agency’s efforts to migrate its network over to broadband. This transformation is impactful and beneficial to the millions of people who visit National Parks around the country every year. It better prepares the National Park System for the General Service Administration’s mandated network modernization taking place over the next few years, and significantly increases bandwidth and network access at the National Park Service’s over 400 sites across the country.
The sweeping overhaul, which has already had a far-reaching impact on the way the agency administers its network has demanded thoughtful preparation, cross-industry collaboration and complicated and sweeping network technology upgrades. It supports adoption of cloud technologies and other bandwidth-hungry applications, while improving security and lowering costs.
The National Park System counts over 330 million visits in 2017 – setting a record for the second year in a row. Overall, attendance in the National Park System grew to 1.5 billion over the last five years and network upgrades benefit visitors when they scan their credit cards at the gift shop, reserve a camp site online, log onto WiFi at a café or business center and more. In today’s age of always-on internet, broadband access is increasingly paramount to delivering a good visitor experience at National Park sites. Additionally, National Park Service staff depend on the improved network to communicate through radio over IP to protect park visitors. Concessionaires also rely on it to order food and sell souvenirs for example. National Park sites, regardless of their remoteness, depend on the network for public safety and to meet guests’ basic needs during their stay.
SERVICE TO THE
CITIZEN AWARD WINNER
CHIEF, NETWORK MANAGEMENT DIVISION
NATIONAL PARK SERVICE
DEPARTMENT OF INTERIOR
In his role at Department of Interior, Jamil is responsible specifically for managing the network across National Park sites, which has recently undergone significant improvements. This important network transition has taken place over the past few years under Jamil’s leadership. He has managed all aspects of the roll out schedule, including selecting and prioritizing park sites that will benefit the most from a faster network. This is a multi-phased approach that encompasses future network upgrades. Jamil’s efforts truly stand out because he has undergone this transformation far ahead of other agencies across the government. His is an example other agencies will look to as they begin this process over the next few years.
The National Park Service has the greatest number of locations and Jamil spearheaded this network transformation, enthusiastically embracing this challenge. The agency is better equipped today to meet the needs of its guests, with the help of the network transformation lead by Kashif Jamil. Department of Interior and National Park Service can now offer better, faster and cheaper network access park visitors and staff.
All in all, the National Park Service is now getting twice the bandwidth that the agency had with other modes of communication, at one third of the cost. In today’s increasingly budget-conscious atmosphere, this alone speaks volumes about the impact of the network transformation.